90-day money-back guarantee for serum

This guarantee applies to LAURIVA serum products. All conditions must be met to use it:

• The serum has been used regularly for at least 4–6 weeks.
• A clear “before” photo was taken before the first application.
• An “after” photo was taken after 4–6 weeks of use.
• The treated area is clearly visible in both photos.
• The date and time are visible in the photos (automatically or clearly marked on the image).
• The photos have been sent to lauriva.info@gmail.com together with the order number.

Following review and approval, the money will be refunded to the original payment method within 10 working days.

The 90-day guarantee does not apply without “before/after” photos and evidence of 4–6 weeks of use.

Standard 30-day returns

A product may be returned within 30 days of receipt. To be eligible for return, it must be:

• in the same condition as received;
• unopened, unused and sealed;
• in its original packaging;
• accompanied by proof of purchase.

To start a return, email lauriva.info@gmail.com. Products sent back without prior agreement will not be accepted.

14-day right of withdrawal (EU)

If the order was delivered within the European Union, you have the right to withdraw from the order within 14 days without giving a reason. The product must be unused, unopened, in its original packaging and accompanied by proof of purchase.

Refunds

Once the returned product has been received and inspected, we will email you to confirm whether the refund is approved. If approved, the money will be refunded to the original payment method within 5–10 working days. Your bank may need additional time. If more than 15 working days have passed since approval, please contact us.

Delivery costs are not refunded. If free delivery was applied to the order, the original delivery costs may be deducted from the refund amount.

Products that cannot be returned

For hygiene and safety reasons, we do not accept returns of opened or used beauty products, products without their original packaging, gift cards, personalised products or perishable goods.

Damaged or incorrect product

Please check your order as soon as you receive it. If the product is damaged, defective or incorrect, contact us within 48 hours of delivery and include a photo.

Exchanges

The fastest way is to return the original product and place a new order after approval.